Terms of service

Here is the fully updated Terms of Service:

Terms of Service 10sorLabs | 10sorlabs.com

OVERVIEW

Welcome to 10sorLabs. The terms "we", "us" and "our" refer to 10sorLabs. 10sorLabs operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated experience (the "Services"). 10sorLabs is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address and billing and payment information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. All products sold through 10sorLabs are digital products delivered electronically via a web-based platform.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit access to any products or services on a case-by-case basis.

We do not warrant that the quality of any products or services purchased by you will meet your expectations beyond what is explicitly described on the product page.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. 10sorLabs reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until 10sorLabs confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as 10sorLabs may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal use and not for commercial resale, redistribution, or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorized to use the payment method provided, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay all charges incurred at the posted prices, including any applicable taxes.

SECTION 5 – DIGITAL DELIVERY

All products sold by 10sorLabs are digital products delivered electronically. There is no physical shipment involved. Access to your purchased content is granted upon confirmed payment. 10sorLabs is not liable for delays in access caused by factors outside our control, including but not limited to issues with your device, browser, or internet connection.

SECTION 6 – CUSTOMER SUPPORT

10sorLabs is committed to providing genuine, personal support to every customer. Upon purchase, you have access to direct 1-on-1 support, handled personally by the founder of 10sorLabs. Support is active and responsive, with a standard reply window of 2 hours.

Support is available for technical issues, access problems, and guidance on using the platform and its content. Support does not extend to issues arising from user error, unwillingness to engage with the material, or circumstances outside the scope of the product.

Contact: 10sorlabs@gmail.com

SECTION 7 – REFUND POLICY

All sales are generally final. 10sorLabs offers a limited 30-day conditional refund window measured strictly from the date of purchase. Requests submitted after 30 days will not be considered under any circumstances.

This is not a satisfaction guarantee or free trial period. All refund requests require documented proof. Visual evidence such as screenshots or screen recordings, along with a clear written explanation, is required before any request will be reviewed.

Qualifying conditions for a refund:

  • You are unable to access the platform after purchase, supported by visual proof and a clear explanation of the error preventing access.
  • Specific content within the platform is non-functional or missing, and the issue cannot be resolved within a reasonable timeframe after being reported.
  • You were billed more than once for the same product, or charged for a product you did not purchase, supported by proof of the transaction.
  • What you received access to is substantially and demonstrably different from what was described on the product page at the time of purchase.
  • A support request went unaddressed beyond a reasonable period and the issue remained unresolved as a direct result, in combination with another qualifying condition above.

Refunds will not be provided for:

  • Change of mind or no longer wanting the product.
  • Finding the content too difficult, too advanced, or not aligned with personal expectations.
  • Lack of time to use the product.
  • Failure to read the product description prior to purchase.
  • Incompatibility with your device or software, unless explicitly stated otherwise at the time of purchase.
  • Claims that the product did not meet personal expectations.

All refund decisions are at the sole discretion of 10sorLabs.

SECTION 8 – CHARGEBACKS AND DISPUTES

Initiating a chargeback or payment dispute without first contacting 10sorLabs may be treated as fraudulent. Please contact us directly at 10sorlabs@gmail.com so we can resolve any issue before you escalate to your payment provider.

SECTION 9 – INTELLECTUAL PROPERTY

All content within the Services, including but not limited to text, graphics, video, audio, course material, and platform design, is owned by 10sorLabs or its licensors and is protected by applicable intellectual property laws.

These Terms permit you to use the Services for your own personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, resell, or transmit any material from the Services without prior written consent from 10sorLabs.

10sorLabs's name, logo, and product names are trademarks of 10sorLabs. You may not use these without prior written permission.

SECTION 10 – DIGITAL PRODUCTS, LICENSE AND ACCEPTABLE USE

When you purchase a digital product from 10sorLabs, you are granted a limited, non-transferable, non-exclusive license to access and use the product for your personal use only, unless stated otherwise on the product page.

You may not, under any circumstances:

  • Share, resell, redistribute, sublicense, or transfer the product or any part of it to any third party.
  • Upload the product to file-sharing websites, marketplaces, forums, or social media platforms.
  • Claim the product as your own work.
  • Reproduce the product for commercial use or resale.
  • Use the product for unlawful, harmful, abusive, fraudulent, or misleading purposes.

You are solely responsible for how you use the digital products and agree to comply with all applicable laws and regulations in your jurisdiction. 10sorLabs is not responsible or liable for any actions taken using our products, nor for any results, consequences, or damages arising from the use or misuse of any digital product.

SECTION 11 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or embedded third-party functionality. We are not responsible for the content or accuracy of any third-party materials. If you leave the Services to access third-party sites, you do so at your own risk.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

10sorLabs is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with 10sorLabs. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and 10sorLabs. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with 10sorLabs.

SECTION 13 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information in order to provide and improve the Services. Information submitted to the Services may be transmitted to and shared with Shopify as well as third parties. Please review our Privacy Policy for full details.

SECTION 14 – FEEDBACK

If you submit ideas, suggestions, feedback, or reviews, you grant 10sorLabs a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such content in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to any feedback you submit, and that your feedback will not violate any third-party rights or these Terms.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any such errors and to change or update information at any time without prior notice.

SECTION 16 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services to:

  • Engage in any unlawful, harmful, or fraudulent activity.
  • Infringe upon the intellectual property rights of 10sorLabs or any third party.
  • Transmit viruses or malicious code.
  • Reproduce, duplicate, resell, or exploit any portion of the Services.
  • Collect personal information of others without consent.
  • Circumvent the security features of the Services.

10sorLabs reserves the right to suspend or terminate your account at any time without notice if you have violated any part of these Terms.

SECTION 17 – TERMINATION

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. Sections covering Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.

SECTION 18 – DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY 10SORLABS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU IN FULL.

SECTION 19 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL 10SORLABS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.

SECTION 20 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless 10sorLabs, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of any remaining provisions.

SECTION 22 – WAIVER; ENTIRE AGREEMENT

The failure of 10sorLabs to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and 10sorLabs and govern your use of the Services, superseding any prior agreements or proposals, whether oral or written.

SECTION 23 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Rotterdam, the Netherlands. Our registered address is:

10sorLabs Kruiskade 21 3012 AM Rotterdam The Netherlands

SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to review these Terms periodically. Your continued use of the Services following any changes constitutes acceptance of those changes. We will notify you of any material changes in accordance with applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

10sorLabs Kruiskade 21, 3012 AM Rotterdam, The Netherlands Email: 10sorlabs@gmail.com Website: 10sorlabs.com